UPDATE 3: 3:40 pm ET – Endurance International Group has provided the WHIR with an official statement. We have copied the entire statement at the bottom of this post. EIG will continue to provide information about the outage on a separate site, Endurance Response.
UPDATE 2: 2:43 pm ET – HostGator is no longer updating its Twitter account after apparently exhausting its “daily tweet limit.” It is also experiencing phone outages due to the volume of calls. It will continue to update Facebook and its support forum.
UPDATE: 1:20 pm ET – It appears that the Provo outage is impacting other Endurance International Group brands Bluehost and HostMonster.
HostGator announced in a forum post on Friday morning that its data center in Provo, Utah is experiencing network issues.
The issue is affecting shared, reseller, VPS, and dedicated servers with that data center, which is owned by Ace Data Centers. There is no estimated time of resolution, but HostGator says it is “working diligently to resolve the issue.”
Aside from the forum, HostGator is continuing to update its customers on Twitter and Facebook, where customers are expressing frustration at the outage and service.
According to HostGator’s support page, its customers can’t choose which data center their servers reside in.
In April, a former employee of HostGator was arrested and charged with installing a backdoor, giving him control to more than 2,700 servers.
Endurance International Group official statement:
“During the morning of August 2, 2013, Endurance International Group’s data center in Provo, UT experienced unexpected issues that impacted customers of Bluehost, HostGator, HostMonster and JustHost. Company websites and some phone services were affected as well.
At this time, many of our customers’ sites are already back online. Some customers may continue to experience intermittent access and slowness until services are fully restored. Customers should not experience any loss of data.
The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA. The team will issue updates at enduranceresponse.com every 30 minutes until all customer services are restored. Following the restoration of services, Endurance will conduct a thorough review of this incident.
Ron LaSalvia, Chief Operating Officer, has expressed his message to customers, ‘We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration.’”