As a WHMCS reseller, we appreciate your business and WHMCS remains excited on the overall changes we have made to the Reseller Program. With the release of our new API, Reseller License Module, and On Demand License model we have relaunched this program with the intent of making reselling licenses easier than ever before.
If you have not had a chance to review the new Reseller Portal, you should check it out at https://www.whmcs.com/members/resellerportal.php
One of the big advantages of the On-Demand license model is the ability to instantly activate licenses without immediate need for payment. On the 6th of each month our system will review your account and only bill for the licenses issued and in either active or suspended statuses. This provides you the opportunity to provision and cancel licenses throughout the month with no up-front charges. Active licenses will then be pre-billed in advance on the 6th of each month.
As a result of these enhancements, we are implementing the following policy changes to the program:~
1.) All Reseller Accounts will from now on have Net 15 day terms. This allows you until the 21st of each month to make payment on the account. This is an important date because on the 22nd of the month auto-suspension will take place if outstanding invoices remain unpaid.
2.) All cancellation of licenses must occur before the 6th of each month. Cancellations that occur on or after the 6th of the month are not eligible for refunds or credits in that billing cycle
We are implementing these changes with effect from today, and ask that account balances are brought up to date by the 21st of December, 2013.
As a WHMCS Reseller, your business is very important to us. We value both your feedback and suggestions to help us improve your overall experience.
If you have any questions or concerns about any of the above, please do not hesitate to let me know.