Dear Burstnet VPS Customer,
We are contacting you to make you aware of an issue that is affecting OpenVZ Red Hat based VPS servers. This issue can effect Fedora and Centos based systems hosted on any VZ platforms. So this is not isolated to Burstnet OpenVZ VPS servers. If you do not have a Red Hat based Linux OS installed, then you can disregard this email.
An update for Red Hat based operating systems was recently released by the developers of these Linux distributions, that breaks the IP route software installed on them. If the IP route software is broken, then the networking service for the operating system will not start and the VPS will not connect to the network. When a VPS is affected in this manner, Veportal may report that the VPS is started, however it will not be accessible over the internet. Please note that BurstNET does NOT push updates to VPS operating systems.
If you cannot connect to your Red Hat based VPS server please contact technical support. Technical Support can be reached by email at email@example.com
or through our ticket system https://support.burst.net
. We have a fix that we can apply to customers’ VPS servers that will correct the issue and get the VPS back online.
Please be aware that a large amount of our OpenVZ VPS clients have Centos installed on their VPS servers. Because of this we have experienced a large influx in support tickets. If you have opened a ticket with support concerning your offline VPS please be patient, we are trying to correct this issue for customers as quickly as possible. In order to speed up the responses to these issues we must ask that you do not open multiple tickets for the same VPS server. Opening new tickets will NOT get you a faster response to your issue.