Consumers are switching providers less.

Only one in 10 (9%) respondents said they switched their television and Internet providers in the past six months. Even fewer people said they’d switched their mobile phone providers (7%). Each of the three provider service areas is dominated by a small group of companies, and most of the switching over the past half a year has been between them.

So when consumers do make a change, what drives them to do it?



To Switch or Not to Switch, That is the Question