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  1. #1
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    [EN] Rackspace to provide Fanatical Support for Google Apps

    Rackspace will resell and support the Google for Work app portfolio.

    The Fanatical Support option has been added to Google for Work, purchased directly from either Google, Rackspace, or Google channel partners.

    The partnership with Google reflects a larger trend of hosting providers moving up the stack from hosting to offer other business services such as email and productivity applications.


    Rackspace has competed with Google on the productivity apps front, acquiring cloud-based applications, such as webmail, and offers collaboration tools and storage, much like Google. But the company said it didn’t see Google as a competitor. The move is about making options available, and Rackspace’s key differentiator in the cloud space: support. The company hopes to compete with commoditized public clouds through support, which is the company’s biggest value add to the equation.

    “Rackspace strives each day to provide a world-class service experience on top of best-in-class technologies, and our new managed service offering of Google Apps for Work is a prime example,” said Taylor Rhodes, president and CEO of Rackspace. “Companies want and need a trustworthy provider to offer technical expertise and support to help them succeed with their cloud applications. This partnership is an exciting step forward in advancing the future of cloud-based office productivity and collaboration.”

    Rackspace does support many other vendor technologies from the likes of VMware, Microsoft, Cisco and EMC.

    The partnership with Google reflects a larger trend of hosting providers moving up the stack from hosting to offer other business services such as email and productivity applications. Rackspace will handle migration deployment and account management services when purchasing Google Apps for Work.

    The apps recently underwent a rebranding to help drive business adoption. The suite includes Gmail, Google’s cloud storage Google Drive, Hangouts and Office applications.

    “This is an ideal time for Rackspace to announce support of Google Apps for Work, as SMBs are looking to the cloud now more than ever before to support the need for office and collaborative applications that can be accessed from anywhere,” said Chris Chute, research vice president, Global SMB Cloud and Mobility Practice at IDC. “Rackspace’s focus on making SMB businesses successful through its managed cloud services and Fanatical Support team is an advantage for smaller customers who many times require this type of assistance in order to take advantage of the cloud productivity market.”

    The Fanatical Support option has been added to Google for Work, purchased directly from either Google, Rackspace, or Google channel partners. It is not available to the Rackspace channel, but might be added in the future.
    http://www.datacenterknowledge.com/a...t-google-apps/

  2. #2
    WHT-BR Top Member
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    Introducing Google for Work (formerly known as Enterprise)

    "We never set out to create a traditional “enterprise” business—we wanted to create a new way of doing work. So the time has come for our name to catch up with our ambition. As of today, what was called Google Enterprise is now, simply, Google for Work."

    Eric Schmidt, Executive Chairman

    Sei.

    Work is where you spend a lot of your time. So we’ve always believed that it should be meaningful—not a daily grind, done in isolation on an old desktop in a sea of cubicles. Even more, we believe that technology should make work better. It should make it easy not just to get things done, but to get things done with people who inspire you, at the times and in the places where you work best, and in a way that lets you make an impact, no matter what your job is, or what industry you’re in.

    Ten years ago, we started bringing Google’s consumer technology—along with the features, controls and services businesses need—to work. We first brought search and then Gmail to businesses. Today we also offer the scale and reliability of Google’s infrastructure to developers with Google Maps and Google Cloud Platform, and have extended into hardware with Android and Chromebooks. Along the way we’ve invested in what matters to our customers and partners—security, transparency, compliance and customer support. And our team, the breadth of our offerings, and our commitment to business customers have all increased substantially.

    Work today is very different from 10 years ago. Cloud computing, once a new idea, is abundantly available, and collaboration is possible across offices, cities, countries and continents. Ideas can go from prototype to development to launch in a matter of days. Working from a computer, tablet or phone is no longer just a trend—it’s a reality. And millions of companies, large and small, have turned to Google’s products to help them launch, build and transform their businesses, and help their employees work the way they live. In other words, work is already better than it used to be.

    But technology for the workplace isn't just about a better way of doing business. It's about empowering anyone, whether they're a developer with an idea in their basement or a baker with a better cupcake or a company with thousands of employees, to have an impact.
    http://googleblog.blogspot.com.br/20...rk-artist.html

  3. #3
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    Press release: Rackspace Announces Fanatical Support of Google Apps for Work

    Resumo: Rackspace joined the Google for Work Partner Program as a Premier SMB Reseller. This program enables Rackspace to offer services and provide Google Apps for Work to SMBs globally.


    First-Time Collaboration Between Internet Giant and Managed Cloud Leader Delivers High-Touch Support for Gmail, Google Drive and Hangouts


    SAN ANTONIO, TX--(Marketwired - October 07, 2014) - Rackspace®(RAX), the #1 managed cloud company, today announced that it will offer managed IT services and support for the full Google Apps for Work technology suite including Gmail, Drive and Hangouts. Through this collaboration, the Google Apps for Work at Rackspace offering will provide customers with award-winning Fanatical Support®, along with a specific set of migration, deployment and account management services.

    "Rackspace strives each day to provide a world-class service experience on top of best-in-class technologies, and our new managed service offering of Google Apps for Work is a prime example," said Taylor Rhodes, president and CEO of Rackspace. "Companies want and need a trustworthy provider to offer technical expertise and support to help them succeed with their cloud applications. This partnership is an exciting step forward in advancing the future of cloud-based office productivity and collaboration."

    Google Apps for Work at Rackspace offers small businesses and IT administrators specialized expertise including:
    • Deployment Services - Delivers seamless deployment including provisioning, security configuration and mobile device management.
    • Migration Services - Offers operations assistance to help customers manage the complexities associated with system migrations including DNS configuration and data transfer.
    • Account Management - Provides high-quality account management services, which include utilization and availability reporting options.

    "This is an ideal time for Rackspace to announce support of Google Apps for Work, as SMBs are looking to the cloud now more than ever before to support the need for office and collaborative applications that can be accessed from anywhere," said Chris Chute, research vice president, Global SMB Cloud and Mobility Practice at IDC. "Rackspace's focus on making SMB businesses successful through its managed cloud services and Fanatical Support team is an advantage for smaller customers who many times require this type of assistance in order to take advantage of the cloud productivity market."

    As part of this collaboration, Rackspace joined the Google for Work Partner Program as a Premier SMB Reseller. This program enables Rackspace to offer services and provide Google Apps for Work to SMBs globally. The Google Apps for Work at Rackspace offering, which is in early access, is currently available in the U.S. only and will roll out internationally in 2015.

    For additional information about the Google Apps for Work at Rackspace early access program and how to sign-up, please visit Googleapps.rackspace.com.

    About the Google for Work Partner Program
    The Google for Work Partner Program includes value-added resellers, consultants, managed software providers, developers and independent software vendors that sell, service and customize Google for Work products for their customers. To learn more about the Google for Work Partner program, please visit www.google.com/a/partners.

    About Rackspace
    Rackspace (RAX) is the #1 managed cloud company. Its technical expertise and Fanatical Support®allow companies to tap the power of the cloud without the pain of hiring experts in dozens of complex technologies. Rackspace is also the leader in hybrid cloud, giving each customer the best fit for its unique needs -- whether on single- or multi-tenant servers, or a combination of those platforms. Rackspace is the founder of OpenStack®, the open-source operating system for the cloud. Based in San Antonio, Rackspace serves more than 200,000 business customers from data centers on four continents. It ranks #29 on Fortune's list of 100 Best Companies to Work For. rackspace.com.
    http://finance.yahoo.com/news/racksp...130000065.html
    Última edição por 5ms; 07-10-2014 às 19:21.

  4. #4
    Super Moderador
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    nem eles querem mais gerenciar servidores de email? é isso??
    Siga-nos em nosso twitter: @wht_brasil

  5. #5
    WHT-BR Top Member
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    Dá margem a multiplas interpretações

    Uma das minhas, é que o comprador misterioso da Rackspace bem pode ter sido o Google, que possui infraestrutura mas zero suporte para essa nova aventura de vender serviços. Fracassou na venda à corporações, agora precisa terceirizar para tentar vender para pequenas empresas. Se der certo, compra a Rackspace, se não, frcasso = frcasso + 1, como usual.

  6. #6
    WHT-BR Top Member
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    PS: Na época em que a Rackspace andou a procura de comprador, aventou-se que a Microsoft teria interesse porque, dizem, a Rackspace tem um grande número de clientes que usam produtos da Microsoft.

    Pelo que eu entendi, a Rackspace vai ser um tipo de mercadinho. Vai vender Google mas não deixará de vender seus próprios produtos.

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