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  1. #1
    Moderador
    Data de Ingresso
    Oct 2010
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    Pantanal
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    142

    Colo4dallas fora do ar!

    O datacenter colo4dallas (www.colo4.com) está fora do ar a cerca de 6 horas:

    Current Update
    Thank you for your patience as we work to address the ATS issue with our #2 service entrance. We apologize for the situation and are working as quickly as possible to restore service.

    We have determined that the repairs for the ATS will take more time than anticipated, so we are putting into service a backup ATS that we have on-site as part of our emergency recovery plan. We are working with our power team to safely bring the replacement ATS into operation. We will update you as soon as we have an estimated time that the replacement ATS will be online.

    Later, once we have repaired the main ATS, we will schedule an update window to transition from the temporary power solution. We will provide advance notice and timelines to minimize any disruption to your business.

    Again, we apologize for the loss of connectivity and impact to your business. We are working diligently to get things back online for our customers. Please expect another update within the hour.


    --------------------------------------------------------------------------------

    Previous:
    13:34
    It has been determined that the ATS will need repairs that will take time to perform. Fortunately Colo4 has another ATS that is on-site that can be used as a spare. Contractors are working on a solution right now that will allow us to safely bring that ATS in and use it as a spare while that repair is happening.

    That plan is being developed now and we should have an update soon as to the time frame to restore temporary power. We will need to schedule another window when the temp ATS is brought offline and replaced by the repaired ATS.


    --------------------------------------------------------------------------------

    13:05
    There has been an issue affecting one of our 6 service entrances. The actual ATS (Automatic Transfer Switch) is having an issue and all vendors are on site. Unfortunately, this is affecting service entrance 2 in the 3000 Irving facility so it is affecting a lot of the customers that have been here the longest.

    The other entrance in 3000 is still up and working fine as well as the 4 entrances in 3004. Customers utilizing A/B should have access to their secondary link. It does appear that some customers were affected by a switch that had a failure in 3000. That has been addressed and should be up now.

    This is not related to the PDU maintenance we had in 3004 last night. Separate building, service entrance, UPS, PDU, etc.

    We will be updating customers as we get information from our vendors so that they know the estimated time for the outage. Once this has been resolved we also distribute a detailed RFO to those affected.

    Our electrical contractors, UPS maintenance team and generator contractor are all on-site and working to determine what the best course of action is to get this back up.


    --------------------------------------------------------------------------------

    12:40
    Colo4 is currently experiencing a power issue.
    acompanhem pelo status page:

    https://accounts.colo4.com/status/
    Eu venci? Irado...então posso surfar de novo?

  2. #2
    Super Moderador
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    Sep 2010
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    4,106
    algumas empresas afetadas são:

    - Futurehosting

    - KnownHost

    - CrucialP
    Siga-nos em nosso twitter: @wht_brasil

  3. #3
    Super Moderador
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    Sep 2010
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    nenhuma atualização fooi postada no twitter deles: Twitter
    Siga-nos em nosso twitter: @wht_brasil

  4. #4
    Super Moderador
    Data de Ingresso
    Sep 2010
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    Tailormadeservers tambem foi atetada:

    http://www.webhostingtalk.com/showthread.php?t=1072674
    Siga-nos em nosso twitter: @wht_brasil

  5. #5
    WHT-BR Top Member
    Data de Ingresso
    Nov 2010
    Posts
    1,611
    Pelo que eu vi aqui agora pela manhã esta tudo ok com eles.
    oGigante.com*• Revenda de Hospedagem Cloud Linux + WHMCS Grátis
    VWhost.com.br • Revenda de Hospedagem Linux Cpanel + CloudFlare
    Zocka.com.br • Hospedagem de Sites Cpanel + Construtor de Sites

  6. #6
    Super Moderador
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    Sep 2010
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    Citação Postado originalmente por chuvadenovembro Ver Post
    Pelo que eu vi aqui agora pela manhã esta tudo ok com eles.
    sim, eles postaram a normalização as 11:40 no WHT, pelo visto foram mais de 10 horas fora do ar...
    Siga-nos em nosso twitter: @wht_brasil

  7. #7
    Moderador
    Data de Ingresso
    Oct 2010
    Localização
    Rio de Janeiro
    Posts
    2,679
    Não tenho mais detalhes, mas pelos reports que apareceram por aí foi o mesmo componente que deu pau na Alog mês passado...

  8. #8
    Web Hosting Master
    Data de Ingresso
    Aug 2011
    Localização
    /home
    Posts
    897
    A mon.itor.us também tem servidores na Colo4, recebi o seguinte email deles.

    Dear Customer,

    Yesterday our portal and dashboard went down for several hours, from about 10am to 4pm Pacific time due to a power outage at our Colo4 facility in Dallas, Texas. This is the first significant outage in our company's history, and we were scrambling all day to get everything back to normal.

    The good news is that even as the dashboard was inaccessible, monitoring from our global locations continued normally. The outage impacted our main infrastructure at that facility including our portal, dashboard, premium service, load tester.

    Looking forward we're planning to avoid such kind even very unusual outages in future by replicating our main infrastructure in different datacenters around the globe.

    We thank you for your patience and apologize for any inconvenience this caused.

    Sincerely,
    Monitis Team

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